Shipping & Returns

Welcome to Raja Ram Jain

We hope that you loved our collection. Before placing your order, kindly feel free to peruse our shipping and miscellaneous policies related to your purchase from us.

Your purchase at www.rajaramjain.com will be an acceptance of our Terms & Conditions and Shipping and other associated policies.

SHIPPING:

We ship domestically from Ludhiana, India.

We offer complimentary courier services on all domestic orders/purchases above INR 1,000. Orders/purchases below INR 1,000 will be charged on actuals.

Kindly ascertain that your complete shipping address along with a working phone number that our courier company can call at the time of delivery is filled incorrectly. All shipments returned to us due to an incomplete/invalid shipping address are subject to a return shipping fee. Raja Ram Jain is not responsible for return-to-sender fees and the client will be subject to paying the courier fees for resending such an order. To avoid the above, kindly ensure that all your information is correctly filled out before finalizing your order at checkout.

Unfortunately, we cannot split an order and ship to multiple locations. If you wish to send orders/purchases to different locations, you will need to place a separate order for each shipping address.

Once your payment has been credited, domestic ready-to-ship orders/ purchases would take 24 to 48 working hours to process, which is 1 to 2 working days. Once your purchase is dispatched, domestic couriers would take a minimum of 3 working days and a maximum of 7 working days to reach their destination. When your order is shipped, a tracking number would be emailed to you for tracking your courier.

Any unprecedented discrepancies or delays in your order would be intimated to your registered email address. Kindly keep a check on the same for more information on your purchase.

We do not dispatch on weekends and national holidays.

Orders placed after 4 pm on Saturday may not be processed until the following Monday.

If you are facing trouble tracking your package with the tracking number we provide, kindly contact us at info@rajaramjain.com while referencing your full name and order number in the email.

REFUNDS and EXCHANGES:

At Raja Ram Jain we have 7 days returns/exchange policy. Returns/exchange is accepted if the following conditions are met:-

• The opening video is compulsory in case of any complaint of damage or missing product
• Returns/exchange request needs to be within 7 days of the delivery of the product(s)
• Please send a reason for returning.
• Please make sure that the returned item(s) is unused and unwashed and returned with original packaging and tags in place. Items without tags will not be accepted.
• Shipping Charges will be non-refundable. 
• If the packet is received in damaged/defective condition, please notify us immediately and share the picture proof at info@rajaramjain.com.
• Any returned item received by us that does not meet the above-mentioned conditions will not be accepted and will be returned to the customer at their expense. No amount will be reimbursed in this case.
• In case of orders where reverse pick-up may not apply, customers can self-ship the items to Rajaramjain.com. In this case, an amount of Rs. 100 will be reimbursed to the customer’s account towards shipping costs in the form of a coupon code redeemable at rajaramjain.com. This will be done post the quality check of all the received items.

Guidelines to Self-ship:

In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us. An amount of Rs. 100 will be reimbursed for all the self-shipped returns as a voucher used for future purchases on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

Shipping Address for the self-ship product:

Raja Ram Jain

GSTIN : 03AAYPJ5965FIZA

B IX-15, Gur Mandi, Chaura Bazar, main chowk, Ludhiana, Punjab 141008

For any queries which have not been answered in our Returns and Refund Policy, kindly address them to info@rajaramjain.com